ContinYou Ealing Parent Partnership Service

ContinYou Ealing Parent Partnership Service (CEPPS) provides advice, assistance and support to Ealing's parents of children with special educational needs.

We are so excited to be supporting you and will be organising groups and events where you can relax and meet other parents in the same position.

Get involved - events and opportunities coming up.

This will be your service, and we want to run it in a way that you will be happy with. Therefore, we appreciate any feedback you could offer us about what you would like to see from your ContinYou Ealing Parent Partnership Service.

The ContinYou Ealing Parent Partnership Service team

Pledge

We promise…

To represent your wishes and the best interests of your child

You can put your trust in us and be confident that we will act on your behalf and fight your case whenever it is necessary. The information we provide you with will be accurate, relevant and impartial.
 
To always be honest with you

So when you come to us with a problem, we will be realistic about the chances your ideal outcome has of success. If we feel that what you want is likely to be difficult to achieve, we will explain why and offer alternative solutions for you to think about. But ultimately, we are talking about your child and so the choice of what to do is yours. So remember, we will always help and support you whatever course of action you decide to take.

To get back to you in good time

If you leave a message on our answer phone we will endeavour to call you back the same day, and no later than the next day (Monday if you called on a Friday).

When you leave your details with the helpline, you will receive a follow-up call from your caseworker within 24 hours (no later than Monday if you called on Friday).

When you book an appointment, we’ll see you as soon as we can and will try our best to work around your schedule and the timescales relating to your issue.