Developing a school complaints procedure

Developing a school complaints procedure is intended primarily for headteachers and governing bodies to use to further their own development and practice in the area of home�school relations, particularly complaints. Part 1 contains information sheets about the law and DfES guidance on complaints. Part 2 focuses on developing a complaints procedure, and includes useful checklists for action and discussion. Part 3 features supplementary materials to help with practical aspects of complaints procedures. (2003 A4 24pp pbk 341)