ContinYou - Changing lives through learning

ContinYou is one of the UK's leading education charities. We believe that every child and young person must have an education that enables them to develop to their full potential.

ContinYou Ealing Parent Partnership Service

The ContinYou Ealing Parent Partnership Service strives to lend a helping hand to the parents and carers of children with special educational needs (SEN).

We provide free advice, information and support, and assist with a variety of issues such as secondary transfer, exclusions or applying for a statement of special educational needs.

Opening the service

Since opening on 6 April 2009, we have had more than 400 families using our service. Read our survey report (PDF) to find out what they think of us.

We opened the service with a family fun day.

Our service

Our service provides advice, information and support to parents and carers of children with special educational needs (SEN).

Advice is free, impartial and confidential. Our role is to support parents to understand the special educational needs process and to know their rights and what their child is entitled to.

Our hours: Monday to Friday, 9am - 5pm

Who we can help

Parents and carers of children…

living and going to school in Ealing with any kind of special educational needs from 0-19
living in Ealing but going to school outside the borough
attending school in Ealing but living outside the borough
out of school
at all stages of support for special needs (School Action, School Action Plus, or children with statements
attending mainstream and special schools
where there is no formal diagnosis but they have concerns that their child may have special educational needs (no additional support)
in private/independent school.

How we can help

By phone, email or booked appointment.

What we can help with

support at meetings (with school or Local Authority)
assistance with paperwork
explaining SEN procedures.

Common issues

concerns about school support
statutory assessment and statementing process
issues such as school transition or exclusion
anything concerning your child’s SEN and education.

Cans and can'ts

We can...

We can't...

assist parents by phone or email, or by booked appointment (within five days).
provide a telephone helpline between 9am and 3pm.
respond to answerphone messages as soon as possible (and always within two days)
respond to answerphone messages as soon as possible (and always within two days)
support parents with anything about a child’s SEN and education.
provide information to help parents make informed decisions.
support parents in meetings (with the school/local authority).
help parents to represent their views at meetings and in paperwork.
support parents with tribunal paperwork.

take drop-in appointments.
always answer the phone - at busy times it may go to answerphone.
get back to you if you don’t leave a message.
support with issues outside this remit (eg social care, DLA etc).
make decisions for parents.
shout at/attack professionals in the meeting.
speak for parents.
represent parents at tribunal.

Please download a more detailed description of what we can and can't do:

Word image Cans and can'ts

More information

Read about our other Parent Partnership Services: Harrow and Warwickshire. You might find some useful information, downloads and links on their webpages.

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